There are many benefits to utilizing CRC’s billing IVR. The use of automation to give billing amount...

While its reputation is known for focusing on the human side of technology, CRC realizes that offeri...

By using CRC's services, the limitations, challenges, and obstacles of running your own call-answeri...

As partners in providing your consumers with the best possible service, it's imperative to work toge...

At CRC, you can choose the level of service your organization needs. Do you have in-house or on-call...

Outage management system (OMS) accuracy related to outage prediction continuously improves with bett...

For some utilities, CRC is used to assist with the utility's needs with either customer care or over...

Payment Card Industry Data Security Standards (PCI DSS) apply to all individuals or organizations th...

From a security perspective, wide-angle thermal imaging cameras are desirable since they offer far f...

CRC's Outage Status Notification service lets your organization get ahead of your outage calls, proa...

This paper reviews the considerations electric utility providers should make when creating a securit...