Cooley Named December 2023 Employee of the Month
Tim Cooley, CRC's December 2023 Employee of the Year

CRC is pleased to announce that Tim Cooley, contact center supervisor at CRC's Dunlap, Tennessee, office, was selected as CRC's December 2023 Employee of the Month/STAR Award recipient.

Cooley recently went above and beyond to help a dispatcher dealing with a caller in a potentially life-threatening situation. He quickly determined the caller's 911 location, ensuring they got the necessary medical attention they needed. Even though the call turned out to be a false alarm, Cooley's assistance was incredibly valuable and greatly appreciated. He also received numerous nominations thanking him for his willingness to lend a hand and offer guidance to those in need. Cooley truly embodies CRC's values of employee-focused, communication, teamwork, and member-driven.

"Tim is a great problem solver which is very much appreciated by those employees that work with him," said Kellee McAnally, contact center manager at the Dunlap Center. "His quick thinking during a very stressful call was impressive and led to a quick resolution. We appreciate his compassion and support to others that boosts confidence and promotes teamwork."

In recognition of being a CRC Employee of the Month, Cooley will receive four hours of PTO. 

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