Formed by 19 member electric cooperatives in the Upper Midwest

CRC begins call handling and line crew dispatch call center services

Developed CRCLink proprietary software

CRC opens second contact center in Dunlap, TN.

Construction of state-of-the-art headquarters facility in Austin, MN.

Central Station achieves Underwriter's Laboratory (UL) listing.

Operations start out of newly constructed Dunlap, TN facility.

CRCLink upgrade to new generation of software architecture.

CRC opens third contact center in Abilene, TX offering bilingual services to members.

Central Station achieves CSAA Five Diamond Certification.

CRC begins offering video verification monitoring and outage texting services.

CRC exceeds serving 5 million member-consumers.

CRC earns national CSAA Operator of the Year award.

CRC earns national CSAA Central Station Manager of the Year award.

CRC and Milsoft sucessfully complete MultiSpeak Interoperability Test.

CRCLink rewrite project begins.

CRC beings offering English Proficiency Translation Services.

CRC launches Consumer Notifications.

CRC earns national CSAA Runner-Up Central Station of the Year award.

CRCLink Web Phase 1 released.

CRC introduces Dynamic Greetings.

Central Station achieves Interlogic UltraSync certification.

2 in 5 cooperatives utilize CRC as an extension of their office.

CRCLink Web Phase 2 released.

CRC exceeds serving 10 million consumers.

CRC recognized as top employer in Southern MN for 7th consecutive year.

Established remote agents in reaction to the global pandemic.

Conversion to cloud-based telephony system completed.

CRC opens fourth contact center in Kirksville, MO.