We’ve built our business around being available to your members 24/7/365. At CRC our team is ready to work as an extension of your business to ensure your consumers are well taken care of.


CRC has many service offerings to meet your needs:

Contact Center

CRC’s contact center services primarily serve electric utilities across the nation, handling incoming calls and, for subscribers, dispatching line crews. At CRC our team of customer service representatives (CSRs) are ready to help your business focus on taking care of your customers. Whether it’s the uncertainty of weather events, taking outage calls, billing or disconnects, or being available on weekends and holidays, one thing is certain: your customers are our business. With CRC, you can subscribe to all of our contact center services or just one – whatever makes sense for your business.

Alarm Monitoring

CRC’s alarm monitoring center is an award winning central station offering critical services not only to electric utilities, but to alarm dealers across the country. From medical, security, and environmental monitoring to video verified asset monitoring, CRC can be relied upon to meeting your monitoring needs.


CRCLink is CRC’s proprietary software created to streamline call handling, manage outage events, and dispatch line crews. Find out how CRCLink can work with your utility’s outage communication technology.