Cooperative Response Center, Inc. (CRC) is pleased to announce Otero County Electric Cooperative (OCEC) in Cloudcroft, New Mexico, recently joined its membership. OCEC is a member-owned distribution cooperative serving over 16,000 homes and businesses in four counties in south central New Mexico.

CRC offers utilities across the country seamless contact center and alarm monitoring solutions, including call handling, line crew dispatch, AMI/CIS/OMS integration, CRCLink® outage communication software, and alarm monitoring. CRC also offers outage texting services and video monitoring of substations to its membership. From outage calls to billing calls, disconnects to emergency locates and more, CRC is there for its membership 24/7/365. By partnering with CRC, members find peace of mind as well as a cost-effective solution to their call handling needs.

Carroll Waggoner, general manager and CEO of OCEC, says it is CRC’s ability to answer more membership phone calls live that attracted his organization to CRC. “CRC provides our members greater coverage after hours during outages as well as handling our billing calls.,” explained Waggoner. “After a total evaluation of the products offered, OCEC felt that the overall package offered by CRC was a great fit for our organization and our membership.”

Chris Holt, CRC’s president and CEO, is pleased that CRC is a solution to OCEC’s call handling needs. “We pride ourselves on our customer service skills and on answering as many calls as possible with an agent,” said Holt. “We’re glad OCEC sees us as a great fit for their membership’s needs and we look forward to serving them for many years to come.”

About CRC
CRC is a nationwide, cooperatively owned, 24/7 contact center and central station. Founded in 1992, CRC has steadily increased the size and scope of its operation with offices in Austin, Minn., Dunlap, Tenn., and Abilene, Texas. CRC serves nearly 350 members and associate members in 42 states, representing over 5 million consumers. Visit CRC on the web at www.crc.coop.

For more information about CRC’s services, contact Scott Dittrich, regional business manager, at 800-892-1578, ext. 2135, or scottdittrich@crc.coop.