We’re all familiar with how technology has advanced the way people complete day-today tasks. Smartphones, smart appliances, and artificial intelligence technology have infiltrated our lives – for better or for worse – to assist us with managing our daily to-dos.
Cooperative Response Center, Inc. (CRC) is known as an industry leader with regard to assisting electric utilities across the nation with their consumer call handling needs.
Many utilities use CRC as a one-stop shop when it comes to their call handling needs – consumer call handling and dispatching of outage calls. But some utilities with established staffing in place may not need a full-service solution.
This information is being provided from the perspective of Cooperative Response Center, Inc. (CRC), a contact (call) center offering call handling and crew dispatch services to 350 utilities, most of which serve between 5,000 and 100,000 meters.
As partners in providing your consumers with the best possible customer service, it’s imperative to work together to enhance their outage reporting experience as much as possible.
Cooperative Response Center, Inc. (CRC) is pleased to welcome Clatskanie PUD in Clatskanie, Oregon, to its membership. Clatskanie PUD is a public utility district serving nearly 4,800 meters in northwest Oregon.
Cooperative Response Center, Inc. (CRC) is pleased to welcome Kittitas PUD of Ellensburg, Washington, to its contact center membership. Kittitas PUD is a public utility district serving over 4,000 meters in central Washington.
Cooperative Response Center, Inc. (CRC) is pleased to welcome Lakeview Light & Power of Lakewood, Washington, to its contact center membership. Lakeview Light & Power is a member-owned electric distribution cooperative serving 9,800 meters in western Washington.
Cooperative Response Center, Inc. (CRC) prides itself on being there when our members need us the most, to serve as a seamless extension of their offices.
