Cooperative Response Center, Inc. (CRC) is pleased to welcome Lakeview Light & Power of Lakewood, Washington, to its contact center membership. Lakeview Light & Power is a member-owned electric distribution cooperative serving 9,800 meters in western Washington.

CRC offers utilities across the country seamless contact center and alarm monitoring solutions, including call management, line crew dispatch, AMI/CIS/OMS integration, CRCLink® outage communication software, and alarm monitoring. CRC also offers outage texting services, video monitoring of substations, a Payment Card Industry (PCI) compliance solution which utilizes live agents for billing calls, and English proficiency translation services. From outage calls to billing calls, disconnects to emergency locates and more, CRC is there for its membership 24/7/365. By partnering with CRC, members find peace of mind as well as a cost-effective solution to their call handling needs.

Lakeview Light & Power joined CRC’s membership in May, subscribing to its energy dispatch contact center services which include inbound call management as well as dispatching of line crews.

“Lakeview Light & Power has been using CRC for outages as well as operator-assisted customer payments for two months now,” said Bob Truesdell, CFO at Lakeview Light & Power. “Our customers are pleased with the 24-hour payment ability and the linemen are very complimentary of the professionalism of the outage process. Additionally the install was nearly seamless, which is no small benefit.”

Chris Holt, CRC’s president and CEO, is happy CRC’s contact center services satisfy the needs of Lakeview Light & Power, its staff, and its consumers. “We have been working with utilities for nearly 25 years now,” he explained. “Exceeding the expectations of our membership, providing services that make their lives a little easier is our goal. We appreciate their membership and look forward to many years of partnership together.”

About CRC
CRC is a nationwide, cooperatively owned, 24/7 contact center and alarm monitoring center. Founded in 1992, CRC has steadily increased the size and scope of its operation with offices in Austin, Minn., Dunlap, Tenn., and Abilene, Texas. CRC serves over 430 members and associate members in 46 states, representing over 7.6 million consumers. Visit CRC on the web at www.crc.coop.

For more information about CRC’s services, contact Scott Dittrich, regional business manager, at 800-892-1578, ext. 2135, or scottdittrich@crc.coop.