We’re all familiar with how technology has advanced the way people complete day-today tasks. Smartphones, smart appliances, and artificial intelligence technology have infiltrated our lives – for better or for worse – to assist us with managing our daily to-dos.

This information is being provided from the perspective of Cooperative Response Center, Inc. (CRC), a contact (call) center offering call handling and crew dispatch services to 350 utilities, most of which serve between 5,000 and 100,000 meters.