We’re all familiar with how technology has advanced the way people complete day-today tasks. Smartphones, smart appliances, and artificial intelligence technology have infiltrated our lives – for better or for worse – to assist us with managing our daily to-dos.
Cooperative Response Center, Inc. (CRC) is known as an industry leader with regard to assisting electric utilities across the nation with their consumer call handling needs.
Credit card fraud is on the rise! The trend we have been seeing for the past several years is that the total value of credit card fraud continues to increase.
Many utilities use CRC as a one-stop shop when it comes to their call handling needs – consumer call handling and dispatching of outage calls. But some utilities with established staffing in place may not need a full-service solution.
This information is being provided from the perspective of Cooperative Response Center, Inc. (CRC), a contact (call) center offering call handling and crew dispatch services to 350 utilities, most of which serve between 5,000 and 100,000 meters.
As partners in providing your consumers with the best possible customer service, it’s imperative to work together to enhance their outage reporting experience as much as possible.
In 2017, CRC completed integrating CRCLink® with its membership’ s outage management systems (OMS) via MultiSpeak® 4.1.6. This integration enables CRC to receive predicted outages to the meter, improve crew management, and confirm devices.
