Strengthening Member Connection in a Digital World with CRC's Social Media Monitoring
CRC is proud to expand our member-support solutions with 24/7 Social Media Monitoring. As member interactions increasingly shift online, we’re bringing the same dependable, people-first approach you trust on the phone straight to your cooperative’s digital platforms. Just as our live agents have reliably supported your after-hours and overflow calls for decades, we now extend that same friendly, trusted service to your social channels. Our team keeps a constant eye on your social media accounts—responding to comments and messages, removing inappropriate content, and ensuring your members feel heard and supported around the clock.
With our dedicated monitoring, your cooperative can maintain an active, positive presence online without adding pressure to your internal teams. We help safeguard your reputation, elevate member engagement, and keep conversations constructive— so your members feel supported around the clock no matter where the conversation happens.
For more information contact our Regional Business Managers here.
Your Partner in Broadband Call Management
For decades, CRC has been a trusted partner to the electric industry nationwide, and that commitment now extends to the broadband services many cooperatives are offering today. In addition to managing payments, billing questions, and referrals to troubleshooting resources, our expanded broadband call-handling support enables our agents to assist with new service setup, package information, and daytime overflow. This allows us to function as a full-service fiber CSR, helping members get the answers they need with a one-and-done approach.
While we don’t perform technical troubleshooting, we ensure callers are quickly routed to the appropriate experts. Whether integrating through your fiber CIS, secure file processes, or API features, CRC will work with your cooperative to establish the most efficient setup—ensuring your members receive fast, friendly, and reliable broadband support.
For more information contact membersupport@crc.coop.
Extend Service Capabilities Without Expanding the Cost
When it comes to call handling, many cooperatives rely on CRC as their one-stop shop for consumer call management and outage dispatching. But for utilities with established staffing, a full-service solution might not be necessary. At CRC, you have the flexibility to choose the level of service that fits your organization’s needs.
Be sure to stop by our booth at the TechAdvantage Experience to discover how CRC’s call center solutions can seamlessly integrate with your operations — providing the support you need while prioritizing your members’ unique needs and your budget.
With 24/7 live call handling, IVR, line crew dispatching, integration with OMS, CIS, AMI, and inbound/outbound texting solutions, CRC stands as the premier outage communications partner for the utility industry.
To learn more about CRC's service lines, click here.
Smart Communications
As OMS technology advances, CRC continues to enhance the services available to its members. Through OMS integration, CRC offers a smart outage communication tool called dynamic greetings. This feature uses OMS predictions to tailor front-end greetings, providing caller-specific messages instead of a general utility-wide message.
For instance, if an outage affects part of a service territory, callers predicted to be impacted will hear a message specifically addressing their situation. All other callers will receive the utility’s standard incoming call message.
While CRC prioritizes live agent responses for every call, dynamic greetings play a crucial role during periods of high call volume. This technology helps expedite service by delivering essential information directly to callers, minimizing hold times and preventing call blocks. By quickly addressing callers’ needs, dynamic greetings improve the overall call experience and ensure efficient communication during outages.
To learn more on CRC's Dynamic Greetings, click here.
Stop by our booth, meet our team, learn about the newest service offerings, and grab some giveaways.
High Quality Monitoring, Outstanding Service Guaranteed
CRC specializes in wholesale and contracted monitoring for security, fire, medical, panic, environmental, and SCADA alarms, serving utility service providers and professional alarm dealers across the United States. Our alarm monitoring center operates independently from our contact center division, featuring a dedicated staff and distinct workspaces. This separation ensures our monitoring operators are solely focused on delivering top-tier service, adhering to industry best practices for monitoring and dispatching alarm protocols.
To read more information on our alarm monitoring services, click here.
Meet the Team
Below are the CRC personnel who will be available in the booth during the NRECA TechAdvantage Expo. So whether you are new to CRC and want to learn about our services, or if you are already a CRC member and just want to meet the team, please stop by and say hi! Or set up a time for a one-on-one meeting by clicking here.
See you there!