Your Partner in Fiber Call Management
CRC is proud to announce the expansion of our fiber call-handling services to include new service setup, package details, and daytime overflow support. While we’ve long assisted with payments, billing inquiries, and guiding members to troubleshooting resources, our enhanced offerings now allow us to act as a full-service fiber CSR, addressing a wide range of member questions with a one-and-done approach. Although we don’t handle technical troubleshooting, we ensure callers are promptly directed to the appropriate resources for assistance.
For over 30 years, CRC agents have delivered exceptional service to electric customers, and now we’re bringing that same trusted support to fiber customers. Whether it’s through logging into your fiber CIS, utilizing secure files, or integrating with API features, we’ll collaborate with you to establish the most efficient setup. Our goal is to ensure CRC agents provide seamless and reliable support for your fiber members.
For more information contact membersupport@crc.coop.
Extend Service Capabilities Without Expanding the Cost
When it comes to call handling, many cooperatives rely on CRC as their one-stop shop for consumer call management and outage dispatching. But for utilities with established staffing, a full-service solution might not be necessary. At CRC, you have the flexibility to choose the level of service that fits your organization’s needs.
Be sure to stop by our booth at the TechAdvantage Experience to discover how CRC’s call center solutions can seamlessly integrate with your operations — providing the support you need while prioritizing your members’ unique needs and your budget.
With 24/7 live call handling, IVR, line crew dispatching, integration with OMS, CIS, AMI, and inbound/outbound texting solutions, CRC stands as the premier outage communications partner for the utility industry.
To learn more about CRC's service lines, click here.
Smart Communications
As OMS technology advances, CRC continues to enhance the services available to its members. Through OMS integration, CRC offers a smart outage communication tool called dynamic greetings. This feature uses OMS predictions to tailor front-end greetings, providing caller-specific messages instead of a general utility-wide message.
For instance, if an outage affects part of a service territory, callers predicted to be impacted will hear a message specifically addressing their situation. All other callers will receive the utility’s standard incoming call message.
While CRC prioritizes live agent responses for every call, dynamic greetings play a crucial role during periods of high call volume. This technology helps expedite service by delivering essential information directly to callers, minimizing hold times and preventing call blocks. By quickly addressing callers’ needs, dynamic greetings improve the overall call experience and ensure efficient communication during outages.
To learn more on CRC's Dynamic Greetings, click here.
See you there!
Stop by our booth, meet our team, learn about the newest service offerings, and grab some giveaways.
High Quality Monitoring, Outstanding Service Guaranteed
CRC specializes in wholesale and contracted monitoring for security, fire, medical, panic, environmental, and SCADA alarms, serving utility service providers and professional alarm dealers across the United States. Our alarm monitoring center operates independently from our contact center division, featuring a dedicated staff and distinct workspaces. This separation ensures our monitoring operators are solely focused on delivering top-tier service, adhering to industry best practices for monitoring and dispatching alarm protocols.
To read more information on our alarm monitoring services, click here.
Meet the Team
Below are the CRC personnel who will be available in the booth during the NRECA TechAdvantage Expo. So whether you are new to CRC and want to learn about our services, or if you are already a CRC member and just want to meet the team, please stop by and say hi! Or set up a time for a one-on-one meeting by clicking here.
