The early days of the pandemic were an uncertain time for many. For essential businesses, the need to keep operating as normal while keeping employees safe but productive was a challenge.
Every day members of Cooperative Response Center, Inc. (CRC) tout the benefits of using the company's contact center services for their utilities' call handling needs.
Processing member credit card payments while retaining the privacy required by the Payment Card Industry Data Security Standards (PCI DSS) has been a challenge for many electric utilities.
Cooperative Response Center, Inc. (CRC) prides itself on being there when our members need us the most, to serve as a seamless extension of their offices.
Austin, Minnesota - Cooperative Response Center, Inc. (CRC) celebrated the grand opening of its new southwest regional contact center in Abilene, Texas, with a ribbon cutting and open house on Friday, September 23.
Every day our members trust Cooperative Response Center, Inc. to serve the needs of their business. Millions of member-consumers rely on CRC’s ability to answer customer contact and central station calls around the clock, but a recent weather event put CRC to the true test.
