This information is being provided from the perspective of Cooperative Response Center, Inc. (CRC), a contact (call) center offering call handling and crew dispatch services to 350 utilities, most of which serve between 5,000 and 100,000 meters.

In 2017, CRC completed integrating CRCLink® with its membership’ s outage management systems (OMS) via MultiSpeak® 4.1.6. This integration enables CRC to receive predicted outages to the meter, improve crew management, and confirm devices.