The early days of the pandemic were an uncertain time for many. For essential businesses, the need to keep operating as normal while keeping employees safe but productive was a challenge.
Every day members of Cooperative Response Center, Inc. (CRC) tout the benefits of using the company's contact center services for their utilities' call handling needs.
Austin, Minn. – It’s been 26 years since the Halloween ice storm of 1991 hit southern Minnesota, causing at least 20,000 people in the area to lose electricity for multiple days.
Cooperative Response Center, Inc. (CRC) is pleased to welcome Central Wisconsin Electric Cooperative of Rosholt, Wisconsin, to its contact center membership. Central Wisconsin Electric Cooperative is a member-owned electric distribution cooperative serving 8,500 meters in central Wisconsin.
Dunlap, Tenn. – April and May 2016 feature some very important service milestones for Cooperative Response Center, Inc. (CRC): its Dunlap, Tenn., and Abilene, Texas, offices mark their 15-year and five-year anniversaries, respectively.
Processing member credit card payments while retaining the privacy required by the Payment Card Industry Data Security Standards (PCI DSS) has been a challenge for many electric utilities.
Cooperative Response Center, Inc. (CRC) prides itself on being there when our members need us the most, to serve as a seamless extension of their offices.
Cooperative Response Center, Inc. (CRC) is pleased to announce Adams Electric Cooperative in Gettysburg, Pennsylvania, recently joined its membership utilizing CRC’s contact center energy dispatch services.
