Cooperative Response Center, Inc. (CRC) is known as an industry leader with regard to assisting electric utilities across the nation with their consumer call handling needs.
Credit card fraud is on the rise! The trend we have been seeing for the past several years is that the total value of credit card fraud continues to increase.
Many utilities use CRC as a one-stop shop when it comes to their call handling needs – consumer call handling and dispatching of outage calls. But some utilities with established staffing in place may not need a full-service solution.
Northwestern Rural Electric Cooperative Association has used cameras to protect their electricity distribution substations for several years. However, the camera systems they were using weren’t providing the benefits they were seeking.
Northwestern Rural Electric Cooperative Association has used cameras to protect their electricity distribution substations for several years. However, the camera systems they were using weren’t providing the benefits they were seeking.
This information is being provided from the perspective of Cooperative Response Center, Inc. (CRC), a contact (call) center offering call handling and crew dispatch services to over 400 utilities, most of which serve between 5,000 and 100,000 meters.
As partners in providing your consumers with the best possible customer service, it’s imperative to work together to enhance their outage reporting experience as much as possible.
In 2017, CRC completed integrating CRCLink® with its membership’ s outage management systems (OMS) via MultiSpeak® 4.1.6. This integration enables CRC to receive predicted outages to the meter, improve crew management, and confirm devices.
Reports of remote asset vandalism, copper theft, and the threat of terroristic acts have continually increased over the past decade as it pertains to electric utility infrastructure.
